Monday to Saturday8:30AM - 5PM
AddressJ.K Building (Behing Ecopharm Pharmacy) Ntinda, Kampala

FAQ - Neptune Dental Clinic

Our patients are constantly asking questions concerning a variety of subjects involving their oral health. So, we have provided a list of common questions and answers especially for you.

Frequently asked questions

If the question you have is not on our list, please feel free to either call or ask us in person. We would love to help you!

Please note that a dentist will always answer our emergency line.

I have heard that tooth cleaning weakens the teeth, is this true?


Tooth cleaning does not weaken your teeth at all. Professional tooth cleaning aims at removing the plaque and tartar deposits that cause gum irritation especially at the gum line. Tooth cleaning does not remove or strip the outer enamel layer of your teeth. It’s perfectly safe and healthy and recommended for the health of your teeth and gums.

Does tooth cleaning cause my teeth to become sensitive?


Tooth cleaning does NOT cause tooth sensitivity.

If you are experiencing tooth sensitivity after your cleaning, it will be a result of a pre-existing gum recession (gums peeling away from the teeth) leaving portions of the roots of the teeth usually sheltered by the gums exposed.

Tooth sensitivity can also be the result of many other situations in which the teeth are worn off for example through rough or abrasive tooth brushing, or tooth grinding that exposes the inner sensitive dentine layer of your teeth. In addition to this, teeth often become sensitive if they have cavities (tooth decay).

If you are experiencing tooth sensitivity, all hope is not lost. Please inform your dentist. A wide range of treatments including fillings and use of desensitiser toothpastes are available at our centre and you will be advised on what to do according to the severity of the tooth sensitivity and/or its underlying cause.

How often should I go for tooth Cleaning?

It is advisable to have a dental check up and tooth cleaning every six months.
We know that even the most careful tooth brusher will often encounter some hard to reach areas especially at the back of the mouth.

A professional cleaning (also known as scale and polish) will leave all your teeth clean and smooth so that the surfaces do not easily trap food when you eat. All the surface stains will be cleaned leaving all your teeth cleaner, your gums healthy and your breath fresher.

What’s not to like?

So be sure to book your appointment with us for your next tooth cleaning.

What is root canal treatment?

Teeth which have deeper cavities will often be more painful; with the pain usually starting on its own and lasting for long spells especially at night. You may also experience pain on biting.


This is usually a sign that the decay or cavity has deepened to involve the nerve chamber (pulp) of the tooth.


The treatment for this kind of advanced tooth decay is either root canal treatment or extraction (removal) of the tooth.


Root canal treatment involves removal of the infected nerves tissue. The canals of the tooth are then cleaned out and shaped to receive an artificial filling (root filling). The whole treatment is usually done it three visits, usually spaced one week apart.

On the last visit, the permanent filling is placed on the tooth.

The symptoms might subside even before the last visit, but the whole treatment must be completed. Endeavour to attend all the visits as recommended by the dentist. After the root canal treatment is completed, there should be no more symptoms associated with the tooth because it is now devoid of all living tissue.


However, because of the nature of the procedure and the initial extent of decay, there is usually a substantial loss of tooth structure.


In addition, root canal treatment removes all the living tissue in the tooth, replacing it with artificial filling. Without the hydrating properties of the pulp contents, the tooth dries out and becomes very BRITTLE and the remaining tooth crown could easily fracture.

The dentist will advise you to have an artificial crown placed on the tooth within six months after root canal is completed

The crown will ensure that the tooth remains intact for many years even after root canal treatment.

Is Root canal treatment painful?


Now we all know that root canal treatment has garnered such a bad reputation in popular culture and has been notoriously depicted in the movies as a horrible experience. This couldn’t be further from the reality.

At Neptune Dental we believe that none of our treatments (including root canal treatments) should be painful experiences.
Before your dentist starts the root canal treatment, he/she will take time to explain to you what the procedure entails. Local anaesthetic (numbing medication) will be administered gently to sufficiently numb the tooth to be treated. After the anaesthetic has taken full effect, the root canal treatment can be done without any discomfort.

After the procedure, you will often be given medication to take care of any post visit soreness and appropriate follow ups will be made to ensure that you do not have toothache again.

So the next time your dentist indicates that you need a root canal treatment, take heart. Compared to the undesirable consequences of losing your tooth, the root canal treatment is definitely worth every effort.

What is smile analysis?

A smile analysis determines the proper aesthetics with relationship to your facial symmetry, lip line and phonetics. Each person has a unique “perfect” smile; one proportional and flattering to your face. And with smile analysis, we can show you what your best smile can look like.

How do I schedule my next checkup?
Simply call our practice! Our front desk staff will be happy to help schedule your next dental checkup at your convenience. If you are a new patient, please let us know and we will provide you with all the information you need for your first dental visit.
When should I change my toothbrush?

Your toothbrush will eventually wear out, especially if you are brushing your teeth twice a day for two to three minutes each time. Your dentist recommends that adults and children change their toothbrush every three months. If you are using an electric toothbrush, be sure to read the directions because you may not need to change toothbrush heads as frequently. Patients with gum disease are encouraged to change their toothbrush every four to six weeks to keep any bacteria from spreading. After brushing, rinse your toothbrush with hot water to kill germs and keep the bristles clean. If you’ve been sick, be sure to change your toothbrush as soon as possible.

How often should I brush my teeth?

According to your Neptune dentists, you should brush your teeth at least two times a day. Brushing keeps your teeth, gums, and mouth clean and healthy by removing bacteria-causing plaque. It is also recommended that you use a soft-bristled toothbrush and toothpaste that contains fluoride when you brush your teeth. You should spend at least a minute on the top teeth and a minute on the bottom teeth, and remember to brush your tongue; it will help keep your breath smelling fresh!

What is gum disease?

Also known as periodontal disease, gum disease is mostly caused by plaque and bacteria buildup that is not treated in its early stage. Other causes of periodontal disease include tobacco use, teeth grinding, some medications, and genetics. Gingivitis is the beginning stage of gum disease, and, if detected, is treatable. Gingivitis left untreated may turn into gum disease. Advanced gum disease will lead to tooth and bone loss, and is a permanent condition. Brushing your teeth regularly and visiting the dentist every six months will help prevent gingivitis and more severe cases of periodontal disease.


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We strive to provide you with the best dental care using the most current range … Feel free to contact us for an appointment and our friendly dental team from Kampala’s best Dental hub

    J.K Building (Behind Ecopharm Pharmacy)
    Ntinda, Kampala. Uganda

    Welcome to Kampala’s one stop dentistry Hub. At Neptune Dental, we believe in treating our patients like how we would treat our loved ones, making sure quality dentistry is carried in every procedure.

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    The Uganda Dental Association. The officially registered council of Dental surgeons in Uganda

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